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Terms and Conditions

By placing an order you agree to our terms as follows:

Placing Your Order

Your order is confirmed once you sign this proposal document, an inital 10% non-refundable deposit is required to secure your fee price. We start work once we receive your completed questionnaires and the remaining 40% deposit amount has been received, it is from this point that we calculate our timeline for completing any work.

Receiving Your Initial Business Plan, Statement of Purpose and Policy & Procedures

A DropBox link will be sent to you via email. This private link will give you unique access to a folder containing PDFs of your documents. You’ll be able to make feedback comments on the documents. However, you’ll not be able to download, print or edit the documents at this point as these are features that are unlocked once you have completed your final payment to us – this includes those customers on any payment plan or zero deposit offers.

Receiving Your Initial Logo Concepts

A DropBox link to view your logo will be sent to you via email. This private link will give you unique access to view the 3-concept designs created. You will not be able to download the logos at this point as these are features that are accessed once you have completed your full payment to us. Once approved, we’ll progress the rest of the brand pack.

Receiving Your Initial Website

Access to view your website will be provided once the draft has been completed. When the final version is complete, we will transfer the website to you. This will require a Wix account to be set up and a premium account subscribed to, which we can advise on if necessary.


Purchase of the website design and build service does not include domain purchase or on going website hosting. Website hosting will be part of the Wix package and will also include their extensive, ongoing support. Domains can be purchased either through Wix or any other third party and connected to your new website following a couple of simple steps, fully explained in the Wix account dashboard/set-up.

Delivery Timescales

The timescales are generated once you have signed the proposal document and then completed the subsequent questionnaires. On occasion, we’ll not be able to fulfil the original timescale and will contact you if that is the case to advise what delay you can expect.

Delays relating to questionnaire submissions, errors in submission, and other information provided, or the time taken to receive your feedback and rework will extend the initial timescales.


Payment Terms

Customers on agreed payment plans will be invited to sign up for a schedule through our payment partner Stripe. This will give CareBox the authority to collect future payments as agreed upon in this proposal. Failed payments will be pursued and referred to a third-party debt collection agency if required.


Before we start work, each service we are providing will require a questionnaire/s to be completed in order to capture your input.

Rework and Future Edits

You can edit any of the documents provided with yourself as they will be provided in both a PDF and Word format. You are also free to make any future edits to any of the logo, branding and website designs we create for you. These are yours to own and edit as you wish.

If you wish for us to make more complex edits on your behalf, to your documents, logo, branding or website in the future there will be an additional fee. Our ability to undertake this work will depend on our current pipeline and whether we have the resources available.

We do not provide technical support for any of our services post-delivery.

CQC Accreditation

At the time of writing we understand that all outputs pertaining to applications to Care Quality Commission are in line with their current requirements. We do not guarantee success of application by use of our services and will not be held accountable for rejected applications that do not fall within a reasonable scope of our advertised services.

Within a reasonable timescale, we’ll rework any items that relate solely to our output, free of charge. But cannot solve any inconsistencies between your application and the document we provide as we’re not party to this input.

If applications are rejected due to changes in assessment criteria, we may charge you an additional fee to update the documents provided.

Please email any relevant feedback you receive from the CQC to:

Intellectual Property

All services and outputs will remain our intellectual property until we have received full purchase consideration. You agree that we may retain access to the business plan for a further period of 2 years to enable us to make future changes that you might request.

After this period, we will delete the plan from our database.

Proprietary Rights

The client acknowledges and agrees that we own all Intellectual Property Rights in the provision of the services. You shall not have any rights to, under or in, any patents, copyright, database right, trade secrets, trade names or marks which are used by us in the provision of the services.

You agree to immediately report any infringement of our Intellectual Property Rights.


Each party may be given access to Confidential Information from the other party in order to perform its obligations under these terms. each party shall hold the other's Confidential Information in confidence and not make the other's Confidential Information available to any third party or use the other's Confidential Information for any purpose other than the implementation of these terms.

Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of these terms.

You acknowledge that the process and systems which are provided by us in order to provide the business plan to you are our Confidential Information. CareBox acknowledges that the information provided by you is your Confidential Information.

Limitation of Liability

You assume sole responsibility for results obtained from the use of the Services, and the business plan provided to you by us, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with the Services, or any actions we take at your direction

All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these terms.

Nothing in these terms excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

We shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect, or consequential loss, costs, damages, charges, or expenses however arising under these terms.

No Partnership or Agency

Nothing in these terms is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way

Third Party Rights

These terms does not confer any rights on any person or party (other than the parties to these terms and, where applicable, their successors and permitted assigns) pursuant to

the Contracts (Rights of Third Parties) Act 1999.

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